chicpack Store Return & Refund Policy

Return Window

At chicpack Store, we want you to feel confident about every purchase. You may request a return within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original condition suitable for resale, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

The following items cannot be returned:

• Merchandise designated as final sale (clearly identified as such during checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to observe the product handling instructions
• Returns received after the 30-day window without prior written authorization from chicpack Store customer support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the exterior of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. chicpack Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once chicpack Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photographic proof was provided upfront), refunds are issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to post to your bank or card statement, as processing times vary by financial institution. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by chicpack Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by chicpack Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a chicpack Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.